Terms & Conditions – Website DNA
1. Introduction
Welcome to Website DNA. By accessing and using our website www.websitedna.co.uk and engaging our services, you (“client”, “you”) agree to be bound by these Terms and Conditions (“Terms”). These Terms govern your use of our website and our provision of digital marketing services, including but not limited to website design, search engine optimisation (SEO), search engine marketing (SEM), including Google Ads, and social media advertising.
2. Services Provided
We offer a range of digital marketing services, including:
Website Design: Creation and development of websites, including design, functionality, and content management.
Search Engine Optimisation (SEO): Strategies and techniques to improve website visibility in search engine results.
Search Engine Marketing (SEM) / Google Ads: Management of paid advertising campaigns on search engines, including Google Ads.
Social Media Advertising: |Creation and management of advertising campaigns on social media platforms.
Specific service details and deliverables will be outlined in individual service agreements or proposals.
3. Client Obligations
You agree to:
Provide accurate and complete information required for the provision of our services.
Grant us necessary access to your website, social media accounts, and other relevant platforms.
Respond promptly to our requests for information and feedback.
Comply with all applicable laws and regulations related to your website and marketing activities.
Provide all materials, including text, images, and videos, required for the services, in a timely manner.
Obtain all necessary permissions and licenses for any content provided to us.
Pay all invoices according to the agreed payment schedule.
4. Payment and Fees
Fees for our services will be outlined in individual service agreements or proposals.
Payment terms will be specified in invoices.
We reserve the right to suspend or terminate services for overdue payments.
All prices quoted are in GBP and are subject to VAT, where applicable.
Refunds, if applicable, will be at our sole discretion and subject to the terms of the individual service agreement.
5. Intellectual Property
You retain ownership of your existing intellectual property.
We retain ownership of any intellectual property created by us, including website designs, code, and marketing strategies, until full payment is received. Upon full payment, you will receive a license (if applicable) to use the deliverables as specified in the service agreement.
Any third party software or tools used, will be subject to their own licencing agreements.
Content provided by the client, is the sole responsiblity of the client, regarding copyright.
6. Limitation of Liability
We will perform our services with reasonable skill and care.
We are not liable for any indirect, consequential, or incidental damages, including but not limited to loss of profits, data, or business opportunities.
We are not responsible for fluctuations in search engine rankings, social media reach, or advertising performance, as these are influenced by factors beyond our control.
Our liability is limited to the fees paid by you for the services provided.
We are not responsible for issues arising from third party platforms, such as google or social media sites.
7. Termination
Either party may terminate the service agreement with written notice, as specified in the agreement.
We may terminate the service agreement immediately if you breach these Terms or fail to make payments.
Upon termination, you will be responsible for payment for services rendered up to the termination date.
8. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information shared during the provision of services.
9. Data Protection
We will comply with the UK General Data Protection Regulation (GDPR) and other applicable data protection laws.
Our Privacy Policy, available on our website, outlines how we collect, use, and protect your personal data.
10. Amendments
We reserve the right to amend these Terms at any time.
Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the amended Terms.
11. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact Information
If you have any questions or concerns about these Terms, please contact us at:
Website DNA Limited
4 Town Farm Close
Thame
Oxfordshire OX9 2DA
digital@websitedna.co.uk
01844 260700
13. Google Ads Specifics
You acknowledge that Google Ads performance is subject to Google’s policies and algorithms, which are beyond our control.
We will use reasonable efforts to manage your Google Ads campaigns effectively, but cannot guarantee specific results.
You are responsible for adhering to Google Ads policies and guidelines.
You are responsible for all google ads spending.
14. Social Media Advertising Specifics
You acknowledge that social media advertising performance is subject to the policies and algorithms of the respective social media platforms, which are beyond our control.
We will use reasonable efforts to manage your social media advertising campaigns effectively, but cannot guarantee specific results.
You are responsible for adhering to the social media platforms’ policies and guidelines.
You are responsible for all social media advertising spending.
15. Website Design Specifics
Once the website is handed over to the client, the client is responsible for all website maintenance, unless a maintance agreement is in place.
Any changes to the website, done by the client or a third party, that causes issues, are not the responsiblity of [Website DNA.